Troubleshooting error: (ID 112 Details: Cannot create a file when that file already exists (0x800700B7))

If you are running Sophos as your Anti Virus software it is possible that the error like this:

Affected area:    C:\
Occurred since:    1/20/2014 12:36:02 AM
Description:    The replica of Volume C:\ on EC-SYNRV-SRV01.vsb.bc.ca is inconsistent with the protected data source. All protection activities for data source will fail until the replica is synchronized with consistency check. You can recover data from existing recovery points, but new recovery points cannot be created until the replica is consistent.

For SharePoint farm, recovery points will continue getting created with the databases that are consistent. To backup inconsistent databases, run a consistency check on the farm. (ID 3106)
Changes for Volume C:\ on EC-SYNRV-SRV01.vsb.bc.ca cannot be applied to \\?\Volume{a67ed19e-bb0c-11e1-8f87-806e6f6e6963}\ProgramData\Sophos\AutoUpdate\Cache\savxp_backup\. (ID 112 Details: Cannot create a file when that file already exists (0x800700B7))
More information
Recommended action:
Synchronize with consistency check.
Run a synchronization job with consistency check…
Resolution:    To dismiss the alert, click below
Inactivate

may occur.

Resolution: Exclude \ProgramData\Sophos\AutoUpdate\Cache\savxp_backup\ from DPM backup. You can do it from the DPM Console for particular PG (protection group):

1

or by modifying registry entry FilesNotToBackup list in the registry on the protected server you want to exclude data on. DPM/VSS will honor the FileNotToBackup list. The path is: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup add a Multi-String (REG_MULTI_SZ) value.

22 thoughts on “Troubleshooting error: (ID 112 Details: Cannot create a file when that file already exists (0x800700B7))

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